Privacy Policy

1. Introduction

OpenCommunityHaven ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices concerning the collection, usage, sharing, and safeguarding of your information when you visit our website opencommunityhaven.sbs or engage in our yacht charter services.

Your agreement to the data procedures documented in this policy is understood when you avail of our services. This policy observes all the relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply to us during:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter program
• Completing forms on our website
• Taking part in our surveys or promotions

This collected data may comprise:

• Your name and means of communication (email, telephone, physical address)
• Financial details (securely processed by external service providers)
• Specific requests and preferences related to the charter
• Details of an emergency contact
• Nutritional restrictions or health information (when shared by you)

2.2 Information Collected Automatically

There is certain information about your device and how you interact with our website that we gather automatically:

• IP addresses and geographical data
• The type and version of your web browser
• Visited pages and duration of site visit
• Websites that directed you to our site
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and related tracking technologies to improve your browsing experience on our website. These tools enable us to:

• Store your preferences
• Analyze our website's performance and how it's used
• Deliver content tailored to you
• Enhance our service offerings

It's feasible to modify cookie settings through your browser preferences or our cookie consent interface.

3. How We Utilize Your Information

The data we gather is utilized for several purposes, such as:

• Service Provision: To deliver yacht charter services, make reservation arrangements, and maintain communication regarding your bookings
• Client Service: To attend to your inquiries and provide support
• Financial Transactions: To execute payments and handle invoicing
• Protection and Safety: To safeguard the integrity of our operations and safeguard against deceptive activities
• Promotional Efforts: To send information on promotions and updates, with your consent
• Site Enhancement: To analyze visitor interactions and upgrade our website's user experience
• Conformance with Law: To ensure compliance with legal obligations

4. Disclosure and Sharing of Information

Your personally identifiable information is not sold, exchanged, or rented to external parties by us. However, we might share your information in these scenarios:

4.1 Collaborating Service Providers

Information may be shared with reliable third-party service providers who support us with services such as payment processing; website hosting and upkeep; email marketing; analytics and performance monitoring; and customer assistance.

4.2 Legal Obligations

Your information might be disclosed if the law necessitates it, or in response to legal procedures, court orders, emergencies, or to probe potential fraudulent or illegal conduct.

4.3 Corporate Transactions

In case of a corporate merge, acquisition, or asset sale, your data could be part of the transferred assets.

5. Data Security

We have implemented suitable technical and organizational safeguards to shield your personal data from unauthorized access, changes, exposure, or destruction. Our security measures encompass encryption, secure servers, access regulations, periodic reviews, and training for our personnel.

Nevertheless, as no method of internet transmission or electronic storage is completely foolproof, we cannot vow for the absolute security of your data.

6. Retention of Data

We keep your personal data only for as long as it is necessary to fulfil the initial purposes of collection or as mandated by law. Standard retention periods include:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing communications: until you opt to unsubscribe or request removal
• Website analytics data: 24 months
• Customer service interactions: 3 years following the last contact

7. Your Rights and Preferences

You possess rights to access your data, request amendments, ask for deletion (permissible by law), data portability, the option to reject marketing approaches, and manage cookies. To exercise these rights, you can contact us at the details provided below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics for insight into website usage. You are able to opt-out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interaction

Social media platforms, accessible via our website, maintain their individual privacy policies.

8.3 Payment Service Providers

All payment processing is managed by third-party services aligned with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Processing

Data may be processed in countries other than Malta. We ensure that suitable protections are in place in line with applicable data protection laws.

10. Protection of Minors

Our services do not consciously collect information from individuals below the age of 13. If it's discovered that a minor has provided us with information, please contact us promptly.

11. Privacy Policy Adjustments

Adjustments to this Privacy Policy may happen to mirror changes in our practices or alterations in legal standards. Amended policies will be communicated through postings on our website, emails to registered users, or a notice on our site. Continuing to use our services after the change date implies acceptance of the revised policy.

12. Contact Details

For any inquiries about this Privacy Policy or our data handling practices, please get in touch with us:

13. Conformance with Google Ads User Consent Policy

We comply with the Google Ads user consent requirements. Changes to your tracking settings can be made at any time through our cookie settings.